SUPPORT CENTER

HB-IT Consulting can manage administration and support (functional and technical) of your applications.
Nearshore services from Portugal by professionals.

Our architects helped you to deploy a new solution? Why loosing the knowledge at the end of the project when we can have the architect of the solution as part of the support team?
We can propose custom formulas from dedicated resource to bank of hours or anything else.

THE TEAM

TEAM OF PROFESSIONAL

Knowledge of the tools
Can escalate any ticket to someone else in the team
Everybody has at least one backup

BUSINESS KNOWLEDGE

We can support directly your business users
Base users,project manager, financial controllers, customer services, resource managers etc

TECHNICAL SUPPORT

We support the tool, the configuration, the interfaces and the customs
We can handle the discussions with the editor
We can manage the discussions with any third party

CONTACT CHANNELS

TICKETING TOOL

Email to dedicated address will create automatically a ticket
Any demand will result in a ticket
Ticket are alwayas available through a portal
Update on a tickets are sent by email
Tickets can be updated by email

PHONE CALLS AND CHAT

Support by phone and chat during business hours
On call support can be negociated
Any phone call or chat will result in a ticket

EMAILS

Email to support team will be converted to ticket manually
Email send to dedicated address will automatically create a ticket

privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Accessibility Statement

HB IT Consulting is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Cascading Stylesheets (CSS)

All pages on this site use valid Cascading Stylesheets (CSS), as determined by the W3C CSS Validation Service. This is important to ensure that the website has a consistent appearance across all web browsers.

Browser compatibility

This site has been tested with the latest versions of these browsers for compatibility:

Internet Explorer
Mozilla Firefox
Google Chrome
Safari
Opera

Contact

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the HB IT Consulting website, please don't hesitate to contact us.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on HB IT Consulting's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on HB IT Consulting's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HB IT Consulting at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on HB IT Consulting's web site are provided "as is". HB IT Consulting makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HB IT Consulting does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall HB IT Consulting or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on HB IT Consulting's Internet site, even if HB IT Consulting or a HB IT Consulting authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on HB IT Consulting's web site could include technical, typographical, or photographic errors. HB IT Consulting does not warrant that any of the materials on its web site are accurate, complete, or current. HB IT Consulting may make changes to the materials contained on its web site at any time without notice. HB IT Consulting does not, however, make any commitment to update the materials.

6. Links

HB IT Consulting has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HB IT Consulting of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

HB IT Consulting may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to HB IT Consulting's web site shall be governed by the laws of the State of Lisbon without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

9. Sources

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